Terms, Conditions & Warranty
General Warranty Policy:
TPteQ offers a 30 days warranty from date of delivery. No warranty repair will be performed after 30 days from completion date of the previous repair. Any damage caused by mishandling or improper use will result in immediate voidance of all warranty terms.
Upon delivery we will demonstrate that the repair is complete and that all parts and software are functioning properly after services are rendered. In the event of user-based negligence that results in further malfunctions in your equipment all warranty claims are null and void. If problems arise after service, responsibility is determined solely by TPteQ Inc.
Loss of Data:
TPteQ technicians care about your data, and are instructed to retain and save any and all data wherever possible, however TPteQ will not be held legally liable for any data loss. We do this as a courtesy to our customers and clients, but we offer no guarantees.
Electronic computer equipment is sensitive by nature; We have a total of over 25 years of experience with data backup and will do everything we can to ensure no data is lost, however TPteQ and its technicians are not responsible for the loss of any data which may occur while performing work on your computer. Please back up your data accordingly. You may request that TPteQ backup and restore your data for you; however, we do not guarantee the success of any backup.
Laptop component repair:
Laptop component repair requires dedication and precision, training and experience. No matter how experienced the technician however, results cannot be guaranteed to last forever due to hardware limitations, i.e. poor architecture design combined with poor build quality... that can often lead to a recurrence of the problem later down the road. We warranty our work for 30 days with free repair if the same problem recurs within those 30 days.
Be aware that certain repairs, including but not limited to virus and spyware removal, may damage software and/or data installed on your computer and may require re-installation of your operating system, programs, and/or data, resulting in additional work and expense. TPteQ will first call and obtain your approval before proceeding with any such work.
If the work is being performed remotely (as in a tune-up or virus removal), the customer will be instructed to bring the computer to one of our facilities. If that is impractical due to geographical constraints the customer will not be charged and will be instructed to take the computer to a local technician.
Limitation of Liability:
TPteQ Inc. accepts limited liability for equipment belonging to you, the end user, only in the event of damage which is determined to be caused by our negligence. We are not responsible for any aesthetic damages to your equipment including, but not limited to: scratches, scuffs or cracks. The following limitations and exclusions will apply regardless of the nature of the claim. In no event will TPteQ Inc. be liable for any claim arising out of or related to this agreement in excess of the amounts TPteQ Inc. has been paid. In no event will TPteQ Inc. be liable for any indirect, incidental, consequential or punitive damages, including but not limited to lost profits, loss of use, loss of business, loss of revenue, or loss of data because of this agreement or our services. Neither party shall be liable for any acts or omissions of third parties.
Loss of Data:
Due to the process of repair, data may get damaged or deleted. TPteQ Inc. will make every attempt to preserve your data. TPteQ Inc. does not guarantee any backup on normal maintenance or service. TPteQ Inc. is not responsible for the loss of any data which may occur while performing work on your computer. You are responsible for backing up your own data.
Data Backup Service:
TPteQ Inc. does not warranty or guarantee the stability, security or integrity of data backed up through our backup plan. In the event of data loss, we will make every effort to negotiate a recovery, though a recovery may not be possible.
TPteQ Inc. and individuals associated with TPteQ Inc. will not browse through your hard drive looking at your data; however, we may inadvertently see data during the course of our work. It is the end user's responsibility to properly secure all confidential or otherwise sensitive documents prior to having equipment serviced. Thus, TPteQ Inc. is not liable for any claim of fraudulent charges associated with credentials stored on your equipment, nor are we liable for charges associated with the viewing of confidential documents.
Right to Refuse:
TPteQ Inc. reserves the right to refuse work, at our sole discretion. TPteQ Inc. may still bill for previous services rendered even after refusal for future services.