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Why TPteQ and not "Those Other Geeks?"

    Based on our customers' previous experiences it seems like most of the people who claim to be computer technicians know just enough to make things worse. And they often try to screw people out of as much of their hard earned money as possible. Not only that but you wouldn't believe how many times people come to us with wrong diagnoses.

    One of our customers recently called to tell me how much he appreciated us. His 94 year old uncle had gotten confused and forgot how to get into his email. He got someone on the phone who wanted to charge him $180 to fix problems that didn't exist. The nephew bawled him out, especially after the "technician" criticized our efforts. He knew very well that we don't do shoddy work.

    Another customer came to us with his computer and a brand new hard drive. His computer was slow, and his Internet Service Provider told him his hard drive needed to be replaced. Seriously? We told him to get his $135 back and we fixed the slow running computer for $95 without any parts.

    When my senior laptop component technician came on board he had trouble working through the steps of a proper diagnosis because he had been taught by several previous employers to make instant diagnoses, stand by them, and screw the customer out of as much money as possible. He was shocked to discover that here, at TPTEQ, our workers collaborate on repairs. We work as a team. Our people aren't set up to complete against one another. I recently told him how much better he is at diagnostics now. He said it was because he doesn't feel the need to prove himself anymore, but just focuses on fixing the problem. So now he's a much better diagnostician and I have a really good employee who I can trust.

    He was surprised to discover that I treat him the way we used to be treated, as an asset, and not as an expense. It means he can relax because he knows I won't fire him for something trivial. Nowadays it seems corporate America doesn't recognize the value of its employees and they'll fire people even though it'll cost a ton to train a new person. It just doesn't make sense. We encourage our guys, and when we make a little extra we even give them a bonus. (Don't tell those other geeks. LOL)

    That's why we think we're your best choice for computer work.

Written by Tony Pirog. April 18, 2012

Naperville, Illinois Desktop Computer Repair and Laptop Repair:

Dell, Toshiba, Macbook, Apple Macintosh, HP, Hewlett Packard, Sony, Lenovo, Acer, Playstation, PS3, Xbox

We offer complete diagnostics, data backup and restore, computer and laptop optimization, hardware upgrades, wifi wireless setup and much more. We Laptop Repair for the entire nation!

We build new custom computers from scratch.

We replace motherboards, processors, fans and power supplies.

We upgrade components: add memory, more powerful video cards, etc.

We service Dell, Toshiba, Macbook, Apple Macintosh, HP, Hewlett Packard, Sony, Lenovo, Acer, Playstation, PS3, Xbox and any other brand or custom-built machines.

Computer or laptop running slow?

Refurbishing and repair services in Naperville, Illinois involve a full system tune-up or may include a fresh install of the operating system, including all programs and utilities required by the customer. Where needed, we also recommend and install (subject to customer approval) additional memory (RAM).

We remove the Spyware and viruses that can slow down your computer to a crawl.

We install anti-spyware and anti virus software that will prevent further infections.

We clean up unused files and programs from your computer or laptop.

Laptop Repair Services in Naperville, Illinois:

Laptop repairs is a specialty service. We provide a 4 step system to success: Diagnose, Troubleshoot, Fix, and Test. We take pride in being able to solve computer laptop or PC issues with a speedy recovery.

Not only do we follow a system that guarantees success. we provide a 6 point system check to ensure the quality of the repair.

• Keyboard test
• USB test
• Track Pad test
• DVD/CD testing
• Video Test
• Audio Test

Laptop Repair involve dedication and precision. The results of maintaining this system brings success and a strong track record.

Laptop Repair services include GPU/motherboard reflow, video/monitor replacement, no video, no power, wireless, overheating, liquid spill recovery, power jack replacement, and data recovery.

We service Dell, Toshiba, HP, Hewlett Packard, Sony, Lenovo, Acer and any other brand or custom-built machines.

See our pricing page HERE for details.

Upgrade Services for Naperville, Illinois:

We install any kind of peripheral, hard drive, DVD or CD burner.

We add memory to help your computer or laptop run faster.

We can even install a super fast operating system to make your computer faster.

Even if it's old and doesn't seem to have enough power and memory, it may still be fixable!

Let us diagnose what kind of repair will benefit you.

The Four Pillars of our Naperville, Illinois Business Model:

Quality: We provide the best possible results and go out of our way to make our customers happy.

Integrity: We are honest. We discuss what we will do before we do it, and we keep our promises, no matter what it takes.

Transparency: We are open. We keep you informed of what we are doing and why. We don't keep secrets.

Trust: If you don't trust us, we won't grow. Word of mouth references are vital to our health.